FAQ

🩺 Frequently Asked Questions (FAQ)

Here are some of the most common questions about the Thaibo 3-in-1 Diagnostic Device. If you can't find your answer here, please contact our support team.

 

Product & Technology

1. What makes Thaibo’s 3-in-1 Diagnostic Device different from other glucose or cholesterol monitors? Thaibo’s 3-in-1 Diagnostic Device stands out because it combines blood glucose, ketone, and cholesterol monitoring in a single compact unit. Powered by XPER Technology, our advanced sensor system ensures high accuracy, reliability, and quick results. Unlike traditional devices, Thaibo provides three essential health insights at once — saving you time, cost, and effort.

2. How accurate is the Thaibo device for checking blood sugar, glucose, ketone, and cholesterol levels? Our diagnostic device uses medical-grade sensors and advanced XPER Technology calibration algorithms to deliver lab-comparable accuracy. It’s designed to provide precise readings for blood sugar (glucose), ketones, and cholesterol, helping you make confident health decisions from home.

3. Can I use the Thaibo diagnostic device at home without medical training? Yes! Thaibo’s device is built for everyday home use. With a simple interface and easy-to-follow instructions, anyone can measure their glucose, blood sugar, cholesterol, or ketone levels safely. It’s portable, beginner-friendly, and requires no professional setup.

4. Who can benefit most from using the Thaibo XPER Technology diagnostic kit? This device is ideal for people managing diabetes, tracking cholesterol, or following keto diets. It’s also beneficial for individuals seeking proactive health management and routine monitoring. Thaibo XPER Technology makes it easy for families to stay informed about their health anytime, anywhere.

5. How do I use the Thaibo device? Is it painful? The process is simple and designed for minimal discomfort. It involves using a lancing device to get a small blood sample (a quick pinprick) and applying it to the correct test strip. The device then provides your result in seconds.

6. Do I need separate test strips for each measurement? Yes. Because each test is chemically different, you must use the correct, dedicated test strip for what you want to measure (a glucose strip for glucose, a ketone strip for ketones, etc.). Our starter kit includes a set of all three.

7. How does the device store my readings? The monitor has an internal memory that can store hundreds of readings, allowing you to review your testing history directly on the device. This helps you and your doctor track trends over time.

 

Ordering & Shipping

 

8. Where can I buy the Thaibo 3-in-1 Home Diagnostic Device, and what is its price range? You can purchase the Thaibo 3-in-1 Diagnostic Device directly through our website and partner stores. Priced between ₹1000– ₹3,000, it offers premium quality and affordability in one package. Keep an eye out for upcoming discounts and health program subsidies to make monitoring even more accessible.

9. Do you offer Cash on Delivery (COD)? Yes, we offer Cash on Delivery for most serviceable pincodes across India. You can check the availability of COD for your location during the checkout process.

10. How long will it take to receive my order? Orders are typically processed within 24 hours. Delivery times are:

  • Metro Cities: 2-3 working days

  • Rest of India: 4-7 working days You will receive a tracking link via email and SMS once your order is shipped.

11. What payment methods do you accept? We accept all major payment methods, including Credit/Debit Cards (Visa, Mastercard, RuPay), UPI (Google Pay, PhonePe, etc.), Net Banking, and popular mobile wallets.

 

Support, Warranty & Returns

 

12. What is your return and refund policy? Due to the medical nature of this product, we only accept returns for items that are damaged in transit, defective, or incorrect. Please contact our support team within 48 hours of delivery with photos of the issue, and we will arrange for a replacement or refund.

13. My device is showing an error code. What should I do? Error codes usually indicate a simple issue, such as an incorrectly inserted test strip or an insufficient blood sample. Please refer to the "Troubleshooting" section in your user manual, which lists all error codes and their solutions. If the problem persists, please contact our customer support.

 

Health & Context

 

15. Why is it important to measure ketones and cholesterol along with glucose? Monitoring only glucose gives you just one part of your metabolic picture.

  • Ketones: Tell you if your body is burning fat for fuel (crucial for keto diets or for detecting diabetic ketoacidosis).
  • Cholesterol: Is a key indicator of your long-term heart health risk. Tracking all three gives you and your doctor a complete, holistic view of your metabolic health, allowing for much better lifestyle and medical decisions.